Shipping policy

Shipping Policy

Thank you for shopping with Fraidy.com! We are committed to processing and delivering your order as quickly and efficiently as possible.

Local Delivery

We offer same-day local delivery within Lakewood and nearby areas for a flat fee of $6.00.

Same-day local delivery is available Sunday through Friday for orders placed by:

  • 2:00 PM on weekdays
  • 12:30 PM on Fridays during the summer
  • 11:30 AM on Fridays during the winter

Orders placed after the applicable cutoff time will be delivered on the next available delivery day.  

Local Pickup

We offer FREE local pickup from our Lakewood location. Orders are typically prepared and ready for pickup within 24 hours. You will receive a notification as soon as your order is ready.  

Standard Shipping

We ship throughout the United States using UPS and USPS.

  • Shipping Rates
    Shipping rates are calculated at checkout based on the shipping method selected, package weight, and destination.

  • Tri-State Area: Estimated delivery in 1–2 business days
  • Nationwide: Estimated delivery in 3–5 business days

Shipping times are estimates only and are not guaranteed.  

Incorrect Shipping Address

Please ensure that your shipping address is accurate before placing your order. Fraidy.com is not responsible for delays, lost packages, or additional shipping charges resulting from an incorrect or incomplete address provided at checkout.

Delivered Packages

Once a package has been marked as delivered by the shipping carrier, Fraidy.com is not responsible for lost, stolen, or misplaced packages. If your tracking information shows your package was delivered but you cannot locate it, please contact the shipping carrier directly.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, you must contact us within 24 hours of delivery by emailing info@fraidy.com.

Please include:

  • Your order number.
  • Clear photos or videos of the product.
  • Clear photos of the product packaging.
  • Clear photos of the shipping box and shipping label.

Claims submitted more than 24 hours after delivery or without the required supporting evidence will not be approved.

If your claim is approved, we will, at our sole discretion, provide a replacement, store credit, or refund.

Questions?

If you have any questions regarding your order or shipping, please contact us at info@fraidy.com. We are always happy to help.

Thank you for shopping with Fraidy.com.