Refund policy

Return & Refund Policy

At Fraidy.com, your safety and satisfaction are important to us. Due to the hygienic nature of beauty and personal care products, all sales are final. To protect the health and safety of all of our customers, we do not accept returns or exchanges on products that have been shipped.

Please note that product packaging may occasionally show slight signs of wear, scuffs, dents, or minor imperfections as a result of shipping, storage, or handling. These cosmetic imperfections affect the packaging only, do not impact the quality, safety, or performance of the product, and are not considered defects.

If you believe you have received a damaged, defective, or incorrect item, you must contact us within 24 hours of delivery by emailing info@fraidy.com.

To submit a claim, you must include:

• Your order number.
• Clear photos or videos of the product.
• Clear photos of the product packaging.
• Clear photos of the shipping box and shipping label.

Claims submitted more than 24 hours after delivery or without the required supporting evidence will not be approved.

If, after review, your claim is approved, we will, at our sole discretion, provide a replacement, store credit, or refund.

Opened, used, tested, or altered products are not eligible for a return, exchange, or refund under any circumstances.

If you have any questions before placing your order, please contact us at info@fraidy.com. We are always happy to assist you.

Thank you for shopping with Fraidy.com.