At Fraidy, your satisfaction is important to us. Due to the nature of our products, we have specific guidelines in place to ensure the safety and hygiene of all our customers.
For hygiene and safety reasons, we do not accept returns or exchanges on anything purchased through our website, including gift packages. This policy helps us maintain the highest standards of quality and safety for every customer.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us so we can make it right.
To request a refund or replacement:
Notify us within 48 hours of delivery
Provide your order number
Include clear photos of the damaged item and packaging
Once reviewed and approved, we will issue a refund to your original payment method or arrange a replacement, depending on availability.
If you have any questions about your order or need assistance, please reach out to our customer support team. We’re always happy to help.
